Customs helpline
VAT Solutions Customs Helpline provides you with fast, reliable, and operational answers to all your Customs-related questions, regardless of your industry or the complexity of your transactions.
Customs Helpline
Our Customs helpline: your ally for getting quick answers to your customs-related questions
Navigating customs rules and obligations can quickly become a headache for companies operating internationally.
With our Customs Helpline service, you're no longer alone in facing these challenges. We provide you with tailored expertise and fast assistance, adapted to your specific needs.
Examples of Customs issues we handle
- Assistance with tariff classification (Customs code), determination of Customs origin (preferential/non-preferential), and Customs valuation of products
- Support in identifying regulatory and normative constraints for the relevant products
- Securing and optimizing extra-EU triangular operations (cross-trade) (cross-trade)
- Customs declarations review and control
- Guidance in establishing the required procedures and standard operating procedures for managing customs risk and conducting customs clearance operations
- Securing the relationship between the company and its Customs Representative (mandate, contract, operational procedures, reporting)
- Assistance in implementing a simplified customs clearance procedure tailored to the company’s flows and obtaining required customs authorizations adaptée aux flux de l’entreprise et dans l’obtention des autorisations en douanes requises
- Support in obtaining and maintaining the Authorized Economic Operator (AEO) status
- Audit of the company’s customs operations to identify areas for securing and optimizing international flows
- Advice on the use of Incoterms
Why use our Helpline?

A single subscription for VAT and Customs: Our know-how and operational expertise in VAT and Customs allow us to offer a single subscription for all your VAT and Customs issues.

Convertible minutes: Haven’t used your full helpline credit? You can convert it into training.

Priority handling: Our subscription clients benefit from priority handling of their inquiries by our team.
Ensure your Customs compliance with complete peace of mind : our VAT experts are by your side
Customs training, provision of a dedicated helpline, diagnostics and mapping of flows (activities, stakeholders, and IT systems) combined with in-depth process reviews, optimization of customs operations, and implementation of robust operational procedures.
Our experts support you in managing and securing all your customs-related challenges.
